Device & User Support Services
Choose a Service:
IT Connect is a walk-up IT support group created to help with your computing needs—no appointment necessary! New to campus and need to encrypt your laptop? Want to install AirWatch on your phone? Need help removing a virus? IT Connect is here to help. Let us help you secure* your device and connect you. Location: Center for Health Sciences (CHS) building in the area west of Cafe Med, next to the vending machines.
Monday - Thursday, 8 a.m. to 5 p.m.; Friday, 8 a.m. to 3 p.m.
*Devices used for university business must satisfy all security requirements and standards for both UCLA and UCLA Health Sciences. Visit IT Connect for help securing your devices.
Customer Care Call Center
The Customer Care Call Center (in collaboration with ISS) is staffed by DGIT professionals who are standing by to help you with your information technology issues. Pick up the phone and contact Customer Care for matters involving:
- Network access
- Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat Reader and Professional
- Sophos antivirus
- Mobile device management (AirWatch)
If your IT issue can’t be resolved with IT Connect’s walk-up support, a Desktop Support team member can come to you for hands-on IT help.
Operating systems - Mac and Windows hardware, laptop and desktop support.
Email DGITsupport@mednet.ucla.edu to report any issues and receive desktop support.
DGIT can help make recommendations, gather quotes, and assist in purchasing of workplace hardware and software needs. These services include:
- Assistance with hardware specifications and recommendations
- Assistance with software recommendations
- Obtaining quotes